http://jobsinswindon.com/ Latest 10 Jobs Added to JobsInSwindon.com en-us Copyright Jobsinswindon.com http://backend.userland.com/rss/ Sun, 07 Sep 2008 22:38:41 GMT http://jobsinswindon.com/images/logo.png http://jobsinswindon.com/ JOBID512 Our client requires an excellent part time administrator to join their busy team in Swindon.Must have experience of Sage Line 50, Word, Access and Outlook. http://jobsinswindon.com/job.cfm?id=512 contact@jobsinswindon.com (jobsInSwindon.com) Fri, 05 Sep 2008 22:38:41 GMT JOBID511 Reporting to the Call Centre Manager, you will help provide the highest standard of customer service, both face to face and via the telephone.The role is a varied one - and crucial to both communication for customers, staff and visitors alike. It is on a job share basis, sharing the role with existing members of the Reception and Switchboard teams.As part of the Business Support team, you will be answering calls from a range of customers including business customers, local authority tenants, Project Managers and colleagues elsewhere in the business, regarding a range of our products. Of course full training will be provided. Our clients team is targeted on several areas of focus within the businessQuality focus - various factors effecting the quality of the call with the customer are measured, recorded and feedback to the individual, supporting training amp; developmentCustomer service provision - the standard of service we offer our customers and how quickly we resolve their queriesGeneral departmental performance - with a combination of individual and team performance measures based on speed of answering customers telephone calls and availability to deal with their enquiriesWe are passionate about the service we provide to our customers, and routinely review, every week, every outstanding service call to ensure we resolve our customersrsquo; calls as quickly as possible, aiming for a next working day response where possible.To ensure all visitors are received at the Reception Desk in accordance with Company Policies and Company Standards Policy.To be fully competent in the use of Switchboard, Service Director, AS400, and Microsoft Office and be able to train others in the use of these systems as required.To complete or handover any special duties or responsibilities that are assigned.To have knowledge of the facilities and departments within the business.To achieve departmental standards as defined in your Standards Manual and to follow the procedures laid down.To ensure the accuracy of all information and respect its confidentiality. All tasks performed in your job should be as per the Quality Standard advised to you training sessions.To ensure that all equipment in the department is properly used, maintained and stored and is always kept clean.Ensure that all messages are received and delivered correctly as per the company standards.Ensure that the switchboard is answered within 10 seconds using the correct salutation to the company standards.To keep SB records up to date including SB processes within the shared drive whilst working to time scales including admin duties etc.Update Reception records as and when requiredExecution focuseddelivery of plans in accordance with deadlinesCustomer FocussedExcellent communication skills in both the internal and external environmentConfidence, and relationship skillsStrong analytical skills PC literate - ability to use Microsoft Outlook, Word, PowerPoint and Excel - training to be provided on internal business systems.To actively support the Call Centre Manager at all times and to make an active contribution to the Call Centre amp; Reception teams as a wholeProActive, with self motivation and an organised approach to businessHours of workOur reception opens at 8.30am, and closes at 5.30pm. Switchboard is open from 9am5pm.The role will cover shifts between 8.30am and 5.30pm Monday to Friday, therefore you should have a flexible approach to work. http://jobsinswindon.com/job.cfm?id=511 contact@jobsinswindon.com (jobsInSwindon.com) Fri, 05 Sep 2008 22:38:41 GMT JOBID510 OverviewTo maximise sales by processing customer orders and queries accurately and efficiently. To manage customer relationships and complaints using a high standard of customer service skills to gain complete customer satisfaction. Maintain in house data bases.Feedback in a constructive manner operational issues and suggestions for improvement.Skills Requiredmiddot;Communicationmiddot;Organizationmiddot;Customer Service middot;Impact and Influencemiddot;AssertivenessJob Tasksmiddot;Inputting stationery orders onto Database. middot;Creating customers on the database and ensuring all relevant information is requested middot;Raising returns on customer request and passing information onto the returns team to follow upmiddot;Chasing deliveries and following up proactively with customers when deliveries have been delayed or failedmiddot;Updating the system with all information regarding activity on all accountsmiddot;Processing credit card money for each order receivedmiddot;Completing and collating the relevant order forms for filing middot;Checking the approved Supplier list for alternative suppliers where the product required may be cheaper or out of stock with Spicersmiddot;If large quantities are ordered checking that a better price is available. middot;Ensuring all orders are handled within that working day to ensure a next day deliverymiddot;Product queries middot;Handling difficult customers and ensuring the customers issues are dealt with appropriately and within an acceptable time scale middot;Liaising with manufacturerrsquo;s with various queries concerning products and deliveriesmiddot;Providing adhoc quotations when required and following up with the customer. A quotes report should be completed providing details of the quote and what action was taken http://jobsinswindon.com/job.cfm?id=510 contact@jobsinswindon.com (jobsInSwindon.com) Fri, 05 Sep 2008 22:38:41 GMT JOBID509 My client is looking for a fabricatorwelder to join their team in Swindon. You must have previous experience within the industry and be available immediately. http://jobsinswindon.com/job.cfm?id=509 contact@jobsinswindon.com (jobsInSwindon.com) Thu, 04 Sep 2008 22:38:41 GMT JOBID508 Night Shift Monday FridayPicking and Packing within a warehouse http://jobsinswindon.com/job.cfm?id=508 contact@jobsinswindon.com (jobsInSwindon.com) Thu, 04 Sep 2008 22:38:41 GMT JOBID507 My client is based in Swindon and looking for a prodouction operators to join their team.The job will involve manual labour on the shop floor, operating machinery and cutting and shaping the finished product to size.Training will be provided but previous work in a manufacturing or engineering environment is an advantage.You will also need to have experience of using numerous power tools including sanding machines.Day shift http://jobsinswindon.com/job.cfm?id=507 contact@jobsinswindon.com (jobsInSwindon.com) Wed, 03 Sep 2008 22:38:41 GMT JOBID506 My client is based in Swindon and looking for a prodouction operators to join their team.The job will involve manual labour on the shop floor, operating machinery and cutting and shaping the finished product to size.Training will be provided but previous work in a manufacturing or engineering environment is an advantage.You will also need to have experience of using numerous power tools including sanding machines.Night shift position http://jobsinswindon.com/job.cfm?id=506 contact@jobsinswindon.com (jobsInSwindon.com) Wed, 03 Sep 2008 22:38:41 GMT JOBID505 Basic fee of pound;5.50 an hour with commission on top. This parttime, flexible, working from home position would suit a student in term time or mother wanting to top up income. We are looking for a person to work 8 hours per week for 12 weeks in school term time not in holidays36 weeks per year only.We are a small weekend theatre arts business looking for a friendly, wellpresented, focused person selfstarter to help spread "The Hampstead Factory" word in Swindon.What do we do We help youngsters grow in confidence through our parttime weekend theatre arts schools. They learn drama, dance and singing every weekend in term time with presentations, exams and agency opportunities.What do we need you to do To coordinate our dramadance teachers diaries by offering free workshops to schools. To locate free "editorial" in papersmagesinesonlineschool newsletters. To offer flyers and posters to schools and shops in return for free advertising with us.This role has already been created very succesfully in our Gloucestershire based schools.What commission on top do you get You will recieve commision for Every pupil who joins us through your advertising. Every school workshop you secure with agreed flyers. Every batch of flyersposter you secure in shops.This is an exciting "new" role within the businessone that is crucial for us and one that will build in fees as the schools grow.For more information please email CV and covering letter to Laura at hampsteadfactorygmail.comTo apply for this role you must have a car, computer and mobile, enthusiasm and a sense of humour always helps http://jobsinswindon.com/job.cfm?id=505 contact@jobsinswindon.com (jobsInSwindon.com) Fri, 29 Aug 2008 22:38:41 GMT JOBID504 An exciting opportunity has become available with one of our clients based in Swindon. Primary duties to include Dealing with incoming calls Data Entry Use of Word and Excel You will be supporting a small friendly team in the heart of swindon. This is an excellent opportunity to develop your admin skills. With Excellent communication and written skills and the ability to use word and excel you will receive all the training required and receive support where needed. For more information contact Bartholomew on 01242 577456We recruit for both temporary and permanent vacancies in both the commercial and industrial sectors.Negotium Employment Consultancy Ltd acts as an employment agency and as an employment business as defined by the Employment Agencies and Employment Business Regulations 2003. Negotium Employment Consultancy Ltd offers a free and confidential service to candidates. http://jobsinswindon.com/job.cfm?id=504 contact@jobsinswindon.com (jobsInSwindon.com) Fri, 29 Aug 2008 22:38:41 GMT JOBID502 Our client is currently recruiting for an Operations Manager. This role will require you to manage the performance and development of a team of 24 staff. You will also be responsible for the documentation and enforcement of the company Hamp;S policies.middot;Managing staff and departmental performance in Projects, Support, Stores and Customer Liaisonmiddot;Ensure company compliance to Health amp; Safety legislation maintaining effective policies and procedures and implementing new ones as required. You will also oversee the notification and investigation of RIDDOR incidents, and coordinate the delivery of training.middot;Communicate and build relationships with key external and internal partiesmiddot;Overall management of Maintenance Contracts middot;Quality control of all departmental activitiesmiddot;Administration of HEAT support system, ensuring that the system is kept up to datemiddot;Ensure all external and internal technical enquiries are followed through to a prompt conclusionmiddot;Motivating staff to deliver a high standard of customer servicemiddot;Keeping up to date with products and services middot;Developing feedback or complaints procedures for customers to usemiddot;Leading a programme of process improvementmiddot;Monitor call volume as and when requestedmiddot;Generate monthly reports using Crystal analysing the customer SLAs and engineers SLAsmiddot;This list is not exhaustive and you will be expected to do other tasks as and when required.Person Specificationmiddot;Strong leadership and the ability to improve professional standards and performancemiddot;You will have worked within H S and be aware of safety regulations within the work place, preferably NEBOSH qualified National Examination Board in Occupational Safety and Healthmiddot;Strong background and experience in Customer Relationship Managementmiddot;Passion for technology and customer service. middot;First class communication skills middot;Proven management, planning and prioritisation skills in a similar rolemiddot;Strong technical understandingbackground in IT, Networking and SQLmiddot;Demonstrable problem solving skills and ability to understand how business systems and processes integrate with departments influencing customer service. middot;A good command of the English language, verbal and written. Report writing skills would be an advantage.middot;Able to work on own initiative.middot;Must be a team player.IT SkillsSome knowledge of Networking and SQLMS, Sage, Heat, Crystal would be an advantage http://jobsinswindon.com/job.cfm?id=502 contact@jobsinswindon.com (jobsInSwindon.com) Thu, 28 Aug 2008 22:38:41 GMT